Terms & Conditions

1. Introduction

Welcome to Elderly ("we," "our," or "us"), a platform connecting elders with qualified caregivers in Sri Lanka and surrounding regions. These Terms and Conditions ("Terms") govern your use of our services and form a legally binding agreement between you and Elderly.

By accessing or using our platform, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.

2. Acceptance of Terms

Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes through email, in-app notifications, or by posting updates on our website. Continued use of our services after such modifications constitutes acceptance of the updated Terms.

3. Description of Services

Elderly provides a platform that facilitates connections between:

For Elders

• Browse and select qualified caregivers
• Schedule care sessions and appointments
• Manage health and medication tracking
• Access emergency support features
• Process secure payments for services

For Caregivers

• Create professional profiles showcasing qualifications
• Accept care requests from elders
• Manage schedules and availability
• Receive payments for services provided
• Access safety and support resources

4. User Responsibilities

Account Security

• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized access
• Use strong, unique passwords for your account
• Keep your profile information accurate and updated

Prohibited Activities

5. Caregiver Requirements

Qualification Standards

All caregivers must meet the following minimum requirements:

Ongoing Obligations

• Maintain current certifications and licenses
• Provide care services with professionalism and respect
• Follow all safety protocols and guidelines
• Report any incidents or concerns immediately
• Participate in periodic training and evaluation programs

6. Safety Policies

Platform Safety Measures

• Comprehensive background screening for all caregivers
• Real-time location tracking during care sessions
• 24/7 emergency support hotline
• Incident reporting and resolution system
• Regular safety training for caregivers

User Safety Guidelines

• Always verify caregiver identity before sessions
• Keep emergency contacts readily accessible
• Report any safety concerns immediately
• Follow medication management protocols strictly

7. Privacy & Security

We are committed to protecting your privacy and personal information. Our comprehensive Privacy Policy details how we collect, use, and safeguard your data.

Data Protection

• End-to-end encryption for sensitive information
• Secure data storage and transmission protocols
• Limited data sharing only as necessary for service delivery
• Regular security audits and vulnerability assessments

For complete details, please review our Privacy Policy.

8. Payments & Refunds

Payment Processing

• All payments are processed securely through encrypted payment gateways
• We accept major credit cards, debit cards, and local payment methods
• Service fees are clearly displayed before booking confirmation
• Platform fees and taxes are included in the total amount

Refund Policy

Billing Disputes

If you have questions about charges or need to dispute a payment, please contact our support team within 30 days of the transaction. We will investigate and resolve billing issues promptly and fairly.

9. Liability & Disclaimers

Platform Role

Elderly operates as a platform that facilitates connections between elders and caregivers. We are not a healthcare provider and do not directly provide medical or care services.

Limitation of Liability

To the maximum extent permitted by law, Elderly's liability for any damages arising from the use of our services is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, or consequential damages.

Indemnification

Users agree to indemnify and hold Elderly harmless from any claims, damages, or expenses arising from their use of the platform or violation of these Terms.

10. Termination

Termination by User

You may terminate your account at any time by contacting our support team or using the account deletion feature in your profile settings. Upon termination:

• Your account will be deactivated within 24 hours
• Personal data will be deleted according to our Privacy Policy
• Outstanding payments and obligations remain valid
• You may lose access to historical data and records

Termination by Elderly

We reserve the right to suspend or terminate accounts for violations of these Terms, including but not limited to:

• Fraudulent activity or misrepresentation
• Violation of safety policies
• Harassment or abuse of other users
• Non-payment of fees or charges
• Illegal activities or regulatory violations