1. Introduction
Welcome to Elderly ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our elderly care platform and related services.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, date of birth
- Profile Information: Profile photos, emergency contacts, medical conditions
- Location Data: Address, session locations for care services
- Payment Information: Credit card details, billing address (processed securely)
- Communication Data: Messages, support requests, feedback
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, clicks)
- Location data (with your permission)
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
Core Service Delivery
- Matching elders with suitable caregivers
- Facilitating care sessions and appointments
- Processing payments and managing billing
- Providing customer support
Additional Uses
- Safety & Security: Verify identities, prevent fraud, ensure platform safety
- Communication: Send important updates, notifications, and service information
- Improvement: Analyze usage patterns to improve our services
- Legal Compliance: Meet regulatory requirements and legal obligations
4. Information Sharing and Disclosure
We may share your information in the following circumstances:
With Caregivers
When you book a care session, we share necessary information with your assigned caregiver including your name, location, and relevant care requirements.
Service Providers
We work with trusted third-party service providers for:
- Payment processing (encrypted and secure)
- Email and SMS notifications
- Analytics and performance monitoring
- Customer support tools
⚠️ We Never Sell Your Data
We do not sell, rent, or lease your personal information to third parties for marketing purposes. Your data is only shared as outlined in this policy.
5. Data Security
We implement robust security measures to protect your information:
🔒 Security Measures
- End-to-end encryption for sensitive data
- Secure SSL/TLS connections
- Regular security audits and penetration testing
- Access controls and employee training
- Secure data centers with 24/7 monitoring
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We continuously work to improve our security measures.
6. Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
- Request access to your personal data
- Download your data in a portable format
- Request information about how your data is processed
Correction and Updates
- Update your profile information anytime
- Correct inaccurate or incomplete data
- Update your communication preferences
Deletion and Restriction
- Request deletion of your account and data
- Restrict certain types of data processing
- Opt-out of non-essential communications
8. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our services and user experience
When you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law.
9. Children's Privacy
Age Restriction
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending an email notification to registered users
- Providing in-app notifications
Your continued use of our services after any changes constitutes acceptance of the updated policy.
11. Contact Information
Questions About This Policy?
Email: privacy@elderly.com
Phone: +94716006215
Address: Elderly Privacy Office, Colombo, Sri Lanka
For general inquiries: Contact Support